Tomas Sjostrom

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About Tomas Sjostrom

President, Technology Services

"Too often businesses suffer from lack of action, execution, or decision-making. The key is to keep forward momentum and always look for improvements."

Biography

A professional technical leader with previous CEO, CIO, CISO, and CTO titles, Tomas has spent nearly 30 years working in IT compliance, management and cybersecurity in a wide range of industries and projects. At James Moore Technology Solutions he leads strategic planning and business development operations and supports his team as they provide more services and grow the company’s customer base.

Tomas has been on both the buying and selling sides of the equation, giving him a keen understanding of the balance between the right level of service and affordability. He measures his most memorable projects by the results achieved, whether it was untangling failing efforts in service delivery or pushing through with new technologies or ways of working.

Posts by Tomas Sjostrom

illustration of hands on a keyboard connected to files, with a padlocked box symbolic of protection from Microsoft 365 breaches

Why Microsoft 365 Breaches Are Rising—and What Most Businesses Miss

By Tomas Sjostrom, CISSP | January 5, 2026
For many organizations, Microsoft 365 sits at the center of daily operations. Email, file sharing, collaboration, identity management, and access to other business systems often depend on a single Microsoft account. This level of integration supports productivity and flexibility, but it also concentrates risk. The effects of Microsoft 365 breaches can ripple quickly across the…
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Several coworkers on their laptops working together at a table; photo is taken from above

Choosing the Right Microsoft 365 License: Balancing Cost, Security and Risk

By Tomas Sjostrom, CISSP | January 5, 2026
Deciding on the right Microsoft 365 license is often treated like a routine budget task—something to check off quickly before moving on. Many mid-sized companies start with the cheapest available plan and assume that basic productivity tools will keep their business running. What gets overlooked, however, is how much your Microsoft 365 license also protects…
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MSP customer service, IT service culture, managed services client experience, MSP responsiveness, technology partnership, IT client retention, MSP trust

MSP Customer Service: How IT Service Culture Builds Long-Term Trust and ROI

By Tomas Sjostrom, CISSP | November 20, 2025
Why Most MSPs Fail Where It Matters: Service Without Ownership You open a ticket. Hours pass. Then days. The issue either lingers or returns because it was never fixed at the source. That is not a technology problem. It is a culture problem. Many managed service providers (MSPs) treat IT support like a checklist instead…
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MSP cybersecurity, MSP security gap, managed IT security, incident response, vendor accountability, SMB cybersecurity risk

The MSP Security Gap: What Buyers Don’t See Behind the Curtain

By Tomas Sjostrom, CISSP | November 20, 2025
When “24/7 Protection” Turns into a False Sense of Security Your systems go down. Phones stop. Orders freeze. You call your MSP for help and get an automated reply. That is the MSP security gap: the difference between what is promised and what is delivered when your business is on the line. Many managed IT…
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MSP cost comparison, MSP vs internal IT, outsourced IT costs, IT staffing vs managed services, MSP ROI, SMB IT budget, managed IT pricing

MSP Cost Comparison: Why Outsourcing IT Beats Internal Hiring for SMB ROI

By Tomas Sjostrom, CISSP | November 18, 2025
Why Growing Businesses Should Do an IT MSP Cost Comparison Hiring in-house feels like control. You know the person, you see them every day and they’re only a few steps away when something breaks. But control can be an illusion. For many small to mid-sized organizations, a single IT hire costs more than an entire…
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manufacturing ransomware, industrial ransomware, SMB manufacturing cybersecurity

When Manufacturing Ransomware Meets the Factory Floor

By Tomas Sjostrom, CISSP | November 11, 2025
James Moore Helps Manufacturers Stay in Control Manufacturing ransomware has been hitting the manufacturing sector harder than ever. According to a recent Comparitech report, attacks jumped 25% in October, with manufacturers sitting squarely in the crosshairs alongside healthcare and transportation. For anyone running a plant, that statistic isn’t abstract. It’s a red flashing light. At…
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A professional technical leader with previous CEO, CIO, CISO, and CTO titles, Tomas has spent nearly 30 years working in IT compliance, management and cybersecurity in a wide range of industries and projects. At James Moore Technology Solutions he leads strategic planning and business development operations and supports his team as they provide more services and grow the company’s customer base.

Tomas has been on both the buying and selling sides of the equation, giving him a keen understanding of the balance between the right level of service and affordability. He measures his most memorable projects by the results achieved, whether it was untangling failing efforts in service delivery or pushing through with new technologies or ways of working.